Taking the first step towards home care can feel like a big decision — whether you’re arranging support for yourself or for a loved one. Questions, uncertainty, and even a little worry are completely natural. At Serenity Care Solent, our role is to make this process clear, supportive, and reassuring from the very first conversation.
We support individuals and families across Lee-on-the-Solent, Fareham, and the Royal Haslar Waterfront Village, helping people remain safe, comfortable, and independent in their own homes. Our approach is always person-centred, meaning care is shaped around the individual — not the other way around.
This page explains exactly how to get started with home care, what to expect at each stage, and how we support you and your family throughout the journey.
Your journey begins with a simple conversation. When you contact Serenity Care Solent, you’ll speak directly with one of our experienced Care Managers — not a call centre or automated system.
This initial conversation is an opportunity for you to:
There’s no obligation and no pressure. Our aim is to listen first and provide clear, honest guidance so you can make informed decisions with confidence.
Many families contact us following a hospital stay, a recent diagnosis, or when day-to-day tasks start to feel more difficult. Others plan ahead, arranging support early to maintain independence and wellbeing. Whatever your circumstances, we’ll meet you where you are.
If you decide to move forward, we’ll arrange a free home assessment at a time that suits you. This visit takes place in your own home, where you feel most comfortable.
During the assessment, we take time to understand:
This isn’t a checklist exercise — it’s a conversation. We focus on what matters most to you, ensuring care fits naturally into your life rather than disrupting it.
From this visit, we create a personalised care plan that reflects your needs, preferences, and goals. This plan can be as light-touch or as comprehensive as required and can evolve as circumstances change.
The relationship between a client and their carer is incredibly important. That’s why we take great care when matching carers — not just based on skills and experience, but on personality and compatibility too.
Our carers are:
We aim to provide consistency wherever possible, so you see familiar faces and can build trust over time. Whether care is focused on personal support, companionship, or more specialist needs such as dementia care, the right match makes all the difference.
Once everything is in place, your care can begin. This might involve a few visits each week, daily support, or more intensive care — whatever has been agreed within your care plan.
Our care is designed to be:
As needs change, your care plan can be adjusted. Whether support increases temporarily or evolves over time, we’re here to respond quickly and thoughtfully.
Our involvement doesn’t stop once care begins. Ongoing communication and regular reviews are central to the way we work.
We:
For families, this ongoing communication provides reassurance that their loved one is being well supported. For clients, it ensures care continues to feel right, respectful, and responsive.
How quickly can care start?
In many cases, care can begin within 24 hours, depending on availability and the level of support required.
Can care be temporary?
Yes. We provide short-term care following hospital discharge, during recovery from illness or injury, or while longer-term arrangements are considered.
Can care be adjusted after it starts?
Absolutely. Our care plans are flexible and regularly reviewed to reflect changing needs.
How are carers trained and vetted?
All carers are fully trained, DBS-checked, and supported through ongoing professional development.
Can families be involved in care planning?
Yes. With consent, we encourage family involvement to ensure transparency and reassurance.
What areas do you cover?
We support clients in Lee-on-the-Solent, Fareham, Royal Haslar Waterfront Village, and surrounding communities.
Choosing a care provider is about trust. Families choose Serenity Care Solent because we offer:
We believe good care is about more than tasks — it’s about relationships, dignity, and supporting people to live life on their own terms.
If you’re considering home care — now or in the future — we’re here to help. A conversation costs nothing but can make all the difference.
Get in touch today to arrange your free home assessment or speak with our friendly care team.
Download Our Brochure
You can download a copy of our brochure by filling in the form below.
Contact our friendly team today as we are here to help with any questions you may have relating to Alzheimer’s and Dementia care.